Refund and Return Policy

📄 Refund and Return Policy for ANS Stores

At ANS Stores, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

1. Returns

  • You may request a return within 7 days of receiving your order.

  • Items must be unused, in the original packaging, and in the same condition that you received them.

  • Certain products such as personal care items, perishable goods, and customized products are non-returnable for hygiene and safety reasons.

2. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–14 business days.

3. Exchanges

  • We only replace items if they are defective, damaged, or incorrectly shipped.

  • If you need to exchange an item, please contact us at customerservice@ansstores.com with your order number and photos of the issue.

4. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (defective or wrong item sent).

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

5. How to Start a Return

To initiate a return, please:

  • Email us at customerservice@ansstores.com within 7 days of delivery.

  • Include your order number, reason for return, and photos if applicable.

  • Our team will provide you with instructions for returning the item.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • First check your bank account again.

  • Then contact your credit card company or bank (it may take some time before your refund is officially posted).

  • If you have done all of this and still have not received your refund, please contact us at customerservice@ansstores.com.